- How do I pay for my purchase?
- How do you deliver the items ordered via the website? Are there any delivery charges?
- After checkout, when will my order be delivered to me?
- Can I self-collect my order after checkout?
- I have just ordered something. Can I amend or cancel it?
- How do I change details on my SW account?
- I forgot my password.
- I cannot find a FAQ which answers my question. What can I do?
1. How do I pay for my purchase?
Payment methods include Credit Card, PayPal, and Credit Terms (by application). If you are an existing customer with credit terms, please check with your account manager that the credit terms checkout option is enabled for your account.
If you prefer a 30 days credit term with us, please download and fill up the credit terms application form here and kindly email us the application together with your company's ACRA profile. Please allow us 2-3 working days to process the application. Should your first order be urgent, we recommend that you pay for the first order via our other payment methods. Please note that we only issue credit terms for corporate customers and not individuals who are ordering for personal use.Back to Top
2. How do you deliver the items ordered via the website? Are there any delivery charges?
We will deliver to the address stated as delivery address (within Singapore only) upon your check out. We deliver for free as long as the purchased amount after GST is at least $150. Otherwise the following apply:
|Subtotal Amount (including GST)||Delivery Charges (including GST)|
|Standard Delivery||Parcel Delivery (For Orders Under 5KG)|
|$0.00 to $49.99||$10.70||$3.50|
|$50 to $149.99||$5.35|
|$150 & above||Free Delivery||Free Delivery|
NOTE: ‘NO LIFT’ CHARGE
Additional delivery charges may apply for delivery locations with NO LIFTS . If your delivery location does not have abt lift access, please indicate this in the Remarks section upon checkout.
Stationery World only delivers within Singapore. For bulk purchases to be delivered overseas, please contact us at firstname.lastname@example.org.Back to Top
3. After checkout, when will my order be delivered to me?
Delivery will be within 3-4 working days upon receiving the order. Should you need a next day delivery, please inform us and we will put in the best effort to make it happen. As a general rule, Next Day Delivery is only possible if the following 2 criteria are met:
1. Orders must be submitted to us by the cut-off time - 2:00pm.
2. We have existing stocks of the items ordered.
Our Online Store is open 24/7. However, orders can only be processed and delivered during our office/warehouse operation hours:
Mon - Fri 9am - 5pm
Saturday 10am - 3pm (Retail only, office is closed)
Closed on Sunday & Public Holidays
We will process the order ASAP on the next working day in the event that your order is submitted after our office/warehouse is closed.Back to Top
4. Can I self-collect my order after checkout?
You can do a store pickup of your order after checkout with no extra charges. Our sales staff will contact you when your order is ready for pickup. We endeavour to process your order within 2 working days. However, in the event that you need to collect your items urgently, please contact our staff first to verify that your order is ready before coming down to our premises.Back to Top
5. I have just ordered something. Can I amend or cancel it?
Simply call our SW Online Hotline 6591 5959 and quote your order number to the sales person and inform her on the amendment required. We can amend or cancel the order as long as the order has not been processed.
Cancellation by Stationery World Stationery World reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems of customer's serious outstanding payment identified by our accounts department or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. We will contact the customer if any order is cancelled or if additional information is required.
Cancellation by Customer In the event that the customer requests for order cancellations, we reserve the right to accept or reject requests for order cancellations at its sole discretion. If we receive a cancellation request and the order has not been processed, we will cancel the order. We are not able to cancel orders that have already been processed and delivered. Stationery World, at its sole discretion, may decide whether an order has been processed or not.Back to Top
6. How do I change details on my Stationery World account?
7. I forgot my password.