1. How do I pay for my purchase?
Payment would be PayPal, Cash and Cheque on delivery (COD) unless you are an existing customer who has a credit terms with us. Credit terms of existing customers are still applicable for online purchase.
If you prefer a 30 days credit term with us, kindly email us for application. An application form would be sent to you. Please allow us 2-3 working days to process the application. We will call you after successful application. Should your first order be urgent, we recommend that you pay for the first order via PayPal or Cash-on-delivery. Please note that we only issue credit terms for corporate customer and not individuals who are ordering for personal usage.Back to Top
2. How do you deliver the items ordered via the website? Are there any delivery charges?
We will deliver to the address stated as delivery address upon your check out. We deliver for free as long as the purchased amount before GST is at least $150. Otherwise the following apply:
|Purchased Amount (Before GST)||Delivery Charges (Before GST)|
|$50 & below||We do not deliver. Self-collection can be arranged.|
|$50.01 to $99.99||$10.00|
|$100 to $149.99||$5.00|
|$150 & above||Free of Charge|
NOTE: ‘NO LIFT’ CHARGE
Additional delivery charges will apply for delivery locations with NO LIFTS. Please indicate in the REMARK section upon checkout. Stationery World only delivers within Singapore. For bulk purchases to be delivered overseas, we regret that we can only deliver to a representative in SG (etc. logistics forwarder) as it is not our core capability to arrange for logistics overseas.
3. After checkout, when will my order be delivered to me?
Delivery will be within 2-3 working days upon receiving the order. Should you need a next day delivery, please inform us and we will put in the best effort to make it happen. As a general rule, Next Day Delivery is only possible if the following 2 criteria are met:
1.Orders must be submitted to us by the cut-off time - 2:00pm 2.We have existing stocks of the items ordered
Our Online Store is opened 24/7. However, orders can only be processed and delivered during our office/warehouse operation hours:
Mon – Friday: 9:00am to 5.00pm Closed on Saturday, Sunday and Public Holidays.
We will process the order ASAP on the next working day in the event that your order is submitted after our office/warehouse is closed.Back to Top
4. I have just ordered something. Can I amend or cancel it?
Simply call our SW Online Hotline 6591 5959 and quote your order number to the sales person and inform her on the amendment required. We can amend or cancel the order as long as the order has not been processed.
Cancellation by Stationery World Stationery World reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems of customer's serious outstanding payment identified by our accounts department or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. We will contact the customer if any order is cancelled or if additional information is required.
Cancellation by Customer In the event that the customer requests for order cancellations, we reserve the right to accept or reject requests for order cancellations at its sole discretion. If we receive a cancellation request and the order has not been processed, we will cancel the order. We are not able to cancel orders that have already been processed and delivered. Stationery World, at its sole discretion, may decide whether an order has been processed or not.Back to Top
5. How do I change details on my SW account?
Once you have registered an account with us, you can log on to your account any time after, to modify billing address, shipping address or password.Back to Top
6. I forgot my password.
Go to Login button on the upper right part of the website and click FORGOT YOUR PASSWORD? link. Key in your email address and SUBMIT. Check your email (also check your spam mail) for the reset link and click the link to reset the password.Back to Top
7. How do I sign up for SW newsletter?
Once a customer registers on our website, the customer would be automatically part of our mailing list for SW Newsletter (email). The SW Newsletter would inform customers of our latest promotions. Should you prefer not to be on our mailing list, simply reply to the email received with "Unsubscribe" as the subject of email.Back to Top