Returns & Exchange
Conditions for Exchange and Return
At Stationery World, our customers’ satisfaction is important to us. Hence, we understand the need for us to resolve situations in which what was delivered is not up to expectations. We drafted out our return policy with fairness and the customer's interests at heart. Allow us to list the different situations in which this may occur:
All Items (Except Toners and Cartridges)
Situation 1: What was delivered is not what you ordered or is faulty.
Stationery World will definitely exchange the item without a doubt. Please allow us a 2-3 days allowance for the exchange.
Situation 2: What was delivered is not up to your expectations or the order was placed wrongly.
Only purchases made in the last 7 working days (Excluding Sat, Sun and Public Holidays) can be exchanged. Just inform our sales staff within 7 days of purchase.
We can do either a 1-to-1 exchange, or issue a credit note for the item. If there are differences in value with regards to the product exchanged, we will refund the difference in a form of a credit note to be offset by the customer’s next purchase.
After informing us the need for exchange/return within 7 days of the purchase, the actual exchange/collection must be made within one month of your purchase. Should an urgent exchange be done, we advise the customer to drop by personally to our office. Please inform our sales team before coming down. If you are unable to come down personally and/or have no order to place, we can make a trip to your location for the exchange with a delivery fee of $20/trip.
Goods are only exchangeable if returned to us in condition as delivered (in original packaging with all accessories).
Customized items cannot be exchanged or returned.
Should we find that the exchanged items were tampered with upon its return to our office, we seek your understanding in Stationery World voiding the exchange.
Stationery World seeks customer’s help to facilitate the ordering process. Our sales team will be available to answer any product queries. We also strive to make the website as informative as possible but should there be instances in which any item shown lacks crucial information you need, we appreciate if you could submit an enquiry before making the purchase.
Toners and Cartridges
Situation 1: Purchased Toners and Cartridges are faulty.
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre as follows:
HP Customer Care Centres
438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2), #02-08
Singapore 1199667 (Opposite River Valley High)
- Toll Free Number: 1800 2725333
- Hotline: 6272 5300
- Benon Industries 1 Rocher Canal Road #06-75 Sim Lim Square Singapore 188504
- Tel: 6334 7055
Canon Customer Care Centre
- 1 Fusionopolis Place #02-20 Galaxis (West Lobby) Singapore 138522
- Tel: 6799 8686
Brother Customer Care Centre
- 10 Eunos Road 8 #14-01/02 Singapore Post Centre Singapore 408600
- Hotline: 1800-276-8437 (1800-BROTHER)
- Tel: 6538-3998
Office Machines (example: Shredders, Cheque writer, Laminator)
Situation 1: Machines are Faulty.
If the machine is still under warranty, the customer should arrange directly with the local service agent. Stationery World will only assist in redirecting the customer to the correct channel for machine repairs.
Situation 2: The machine delivered is not up to your expectations. Or you ordered a wrong machine.
Stationery World would work with our manufacturers to review the case and try to help customer obtain a favourable solution. Returns and exchanges for these cases will be reviewed a case-to-case basis, depending on the exchange and return policies of the local service agent.