Loyalty Programme

Stationery World Loyalty Program (SWLP) FAQ

Do I have to sign up for SWLP?

If you are already a member of our website, you do not have to. You will be automatically enrolled as a SWLP member once you sign up as a member of the website.

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What do I enjoy as a SWLP member?

You will earn 1 reward point for every $5 spent online. With the points earned, you can redeem various free gifts from our redemption catalogue.

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If I am a SWLP Member, will I be entitled to any other gifts that come with purchases?

Yes, if you make your purchase online, not only will you earn reward points, you are also entitled to Gift-with-Purchase* rewards. This is precisely why it is attractive to create an account with us and place your order online. You get to accumulate reward points and be entitled to additional free gifts.

*Gifts that are issued periodically with order purchases above $200 or $400. Gift-with-Purchase promotional items will be updated on a monthly basis.

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Will my points be consolidated if my company has 2 or more accounts?

No. Your points will be calculated and issued within each individual accounts. Each account will earn points based on the amount spent in that particular account.

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Is there an expiry date on the points earned?

There is no expiry date on points earned. However, Stationery World reserves the right to void any reward points in a user's account that has not been redeemed one calendar year from the time it was credited into account.

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How do I choose my redemption option?

After logging in, go to the account dashboard My Account > Redemption. You will find the catalogue of redeemable gifts there.

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How do I find out how much points I have accumulated?

After logging in, go the the account dashboard My Account > Redemption. You will be able to see your accumulated reward points.

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What happens to my SWLP point(s) if I do not pay for purchases on time (credit term and cash purchases)?

If your account has overdue payments (Cash on delivery terms, 7 days term or 30 days term), you will not be able to redeem any gift until the overdue payment(s) have been made. You would however still be able to earned SWLP Points with each new purchase you make via the website while the payment/s are overdue.

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Can I exchange the points for cash?

No. The points are not exchangeable for cash.

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Can I assign my points to someone else?

No. The points are strictly non-transferrable.

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After submitting my redemption online, how will I receive it?

There are 2 options:

  1. The redeemed gift would be delivered to your account's delivery address together with your next order.
  2. Self Collection via our Head Office (50 Ubi Ave 3, #03-10, Frontier, Singapore, 408866). Kindly make call us at SW Online Hotline 6591 5959 to make arrangement before coming down, to ensure that we prepare the gift for your collection.
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If there is a defect on my gift/s, can I return it and get a replacement?

Yes you can if it is within 14 days upon receiving the gift. Please see our return & exchange policy for more details on replacements.

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