Delivery & Payments
- How do I pay for my purchase?
- Are there any delivery charges?
- When will my order arrive?
- Can I self-collect my order after checkout?
- I have just ordered something. Can I amend or cancel it?
- How do I change details on my Stationery World account?
- I forgot my password.
- I cannot find a FAQ which answers my question. What can I do?
How do I pay for my purchase?
Payment methods include Credit Card, PayPal, and Credit Terms (by application). If you are an existing customer with credit terms, please check with your account manager that the credit terms checkout option is enabled for your account.
If you prefer a 30-day credit term with us, please download and fill up the credit terms application form and kindly email us the application together with your company's ACRA profile. Please allow us 2-3 working days to process the application. Should your first order be urgent, we recommend that you utilize other payment methods first. Please note that we only issue credit terms to businesses and not to individuals who are purchasing for their personal use.
Are there any delivery charges?
We will deliver to the address stated as shipping address (within Singapore only) upon your order checkout. We deliver for free as long as the purchased amount after GST is at least $150. Otherwise the following delivery charges apply:
|Subtotal Amount (including GST)||Delivery Charges (including GST)|
|Standard Delivery||Parcel Delivery (For Orders Under 5KG)|
|$0.00 to $74.99||$10.80||$3.55|
|$75 to $149.99||$5.40|
|$150 & above||Free Delivery||Free Delivery|
Additional delivery charges may be imposed for delivery locations with No Lift Access. If your delivery location does not have lift access, please indicate this in the remarks section upon checkout. Stationery World only delivers within Singapore.
For bulk purchases overseas, please contact us at email@example.com.
When will my order arrive?
Delivery will be around 4 working days upon placing the order. For urgent deliveries, please contact your account manager and our team will do our best to expedite your order. As a general rule, next-day delivery is possible when the following criteria are met:
- Orders must be submitted to us before 1:00PM.
- We have existing stock for the items ordered.
We only process orders and deliveries during our operating hours:
- Mon - Fri 9am - 5pm
- Saturday 10am - 3pm (Retail only, office is closed)
- Closed on Sunday & Public Holidays
The order will be processed the next working day in the event that it is placed after operating hours.
Can I self-collect my order after checkout?
You can do a store pickup of your order with no extra charges. Our sales staff will contact you when your order is ready for pickup. Your order will be ready for pickup within 3 working days. However, in the event that you need to collect your items urgently, please contact our staff first to verify that your order is ready before coming down to our premises.
I have just ordered something. Can I amend or cancel it?
Please contact your account manager or email us at firstname.lastname@example.org to cancel your order. Cancellation or order amendments are allowed as long as the order has not been processed.
Cancellation by Stationery World Stationery World reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems of customer's serious outstanding payment identified by our accounts department or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. We will contact the customer if any order is cancelled or if additional information is required.
Cancellation by Customer In the event that the customer requests for order cancellations, we reserve the right to accept or reject requests for order cancellations at its sole discretion. If we receive a cancellation request and the order has not been processed, we will cancel the order. We are not able to cancel orders that have already been processed and delivered. Stationery World, at its sole discretion, may decide whether an order has been processed or not.
How do I change details on my Stationery World account?
Once you have registered an account with us, you can log in to your account dashboard to edit your account details.
I forgot my password.
You can reset your password over here: Password Reset
Key in your email address and press Submit. If you have an existing account with use, you will receive an email with instructions to change your password. If you did not receive the email after some time, check your spam mail.
I cannot find a FAQ which answers my question. What can I do?
You can email your questions to email@example.com or call us at our Hotline at 6842 2866.