Stationery World’s Conditions for Exchange and Return (Applicable for Both Online and Offline Sales)
Should we find that the exchanged items were tampered with upon its return to our office, we seek your understanding in Stationery World voiding the exchange.
Stationery World seeks customer’s help to facilitate the ordering process. Our sales people and Stationery World Online Team are always available to answer any product queries. We also strive to make the website as informative as possible but should there be instances in which any item shown lacks crucial information you need, we appreciate if you could call /email us to clarify before making the purchase.
For Online Customers, when in need of clarification on any products, you can also type the query on Remarks Section at shopping cart upon confirmation of your order. We will look into the enquiry/request upon receiving the order and will get back to you through telephone.
also seek customer’s cooperation to check all orders (i.e. online check-out cart, email order or offline fax quotation) before confirmation.Back to Top
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre as follows:
HP Customer Care Centres1. 438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2) #02-08 Singapore 1199667 (Opposite River Valley High) Toll Free- 1800 2725333 Hotline- 6272 5300 Fax- 6273 1146
Canon Customer Care Centre1 Fusionopolis Place #02-20 Galaxis (West Lobby) Singapore 138522 Tel: 6799 8686
Brother Customer Care Centre10 Eunos Road 8 #14-01/02 Singapore Post Centre Singapore 408600 1800-276-8437 (1800-BROTHER) Tel: 6538-3998
If the machine is still under warranty, customer need to send it back to the local service agent for repair unless under onsite warranty. For onsite warranty, customers need to arrange directly with them.Situation 2: The machine delivered is not up to your expectations. Or you ordered a wrong machine.
Stationery World would work with our manufacturers to review the case and try to help customer obtain a favourable solution. Returns/Exchange would be given on a case to case basis, depending on the different exchange/return policies of the local service agent.Back to Top